After Service Policy

For any issues about our products, please describe your issue and send your Order Number to cotabaty@gmail.com for further assistance.

Free Return & Exchange (if applicable)

Products Guarantee
Night Light 180 days upon Arrival
Air Mattress 1 year upon Arrival
Air Mattress Cover 1 year upon Arrival
Bag & Backpack 1 year upon Arrival

Refund Policy (if applicable)

Products Guarantee
Night Light 180 days upon Arrival
Air Mattress 1 year upon Arrival
Air Mattress Cover 1 year upon Arrival
Bag & Backpack 1 year upon Arrival

 

Refund Method:
Online-Refund directly to your original payment account.
Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your payment account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact you bank. Generally, it also takes extra processing time. If you’ve done all of these and you still have not received your refund, please contact us at cotabaty@gmail.com

Customer Service Pledge

We dedicate to providing positively 100% satisfactory customer service. We believe that YOU and the members of the Cotabaty CLUB are the bosses, and we fully commit to making sure you will get what you expect from our products and services.

Our minds and hearts are always open to hear what you have to say. We will answer your questions frankly and caringly. We continually strive to provide you with the best lifestyle products available anywhere in the world and to stand behind these products unconditionally. We dedicate to education in the field of holistic wellbeing and natural wellness. We further commit to operating our brand in a way that respects all forms of life and nature itself.

Cotabaty team is proud to be here and love what we do.

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