FAQ

Q&A - Air Mattress

Q: How do I return a product? A seam split and it leaks. There's a 365-days warranty, right?
A: For any issues about our products, please describe your issue and send your Order Number to cotabaty@gmail.com for further assistance.

Q: Can I inflate without an electric pump?
A: It is a built-in pump that can only be inflated by electric pump.

Q: Is there a manual valve to inflate without an electrical outlet when camping?
A: No, you need some kind of power supply. Some people use a Portable Power Station to power the airbed’s built-in pump.

Q: When the mattress is fully inflated, will the pump stop automatically or do I need to turn it off manually?
A: You need to turn it off after 3-5 minutes because the air mattress only takes 3-5 minutes to inflate.

Q: Will it work with 220v electricity (I live out of USA) or would I need a converter/transformer?
A: You must use an 110v power supply. We do not recommend using converters/transformers for inflatable mattresses outside the USA.

Q: Does it come with a patch kit?
A: Assuming patch kit means, a kit to patch up a tear in the mattress.

Q: Does it come with a patch kit?
A: The package comes with 2 PCS repair patches. If you experience a leak, please describe your issue and send your Order Number to cotabaty@gmail.com for further assistance.

Q: How much weight can this Mattress hold?
A: Queen Size mattress can hold a maximum weight of 650 pounds.
    Twin Size mattress can hold a maximum weight of 550 pounds.

Q: There will be no power source where we camp. Can we use an external battery-powered pump instead of a built-in pump on this mattress?
A: Yes, you can use an external battery-powered pump.